Refund policy
We hope you love our game, however, if you are unsatisfied for any reason, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@happy-clan.com. Please note the following addresses for returns:
UK returns: 50 Shore Road, Rostrevor, Co. Down BT34 3AA, Northern Ireland, UK
Europe and Worldwide returns: Camelies 66 at-2, 08024 Barcelona, Spain.
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
As the responsibility for international customs duties and local VAT/GST (outside of the EU) lie with the customer, Happy Clan are unable to refund any charges incurred upon delivery of the order. However, you may be able to recover these by contacting your local customs bureau directly. Please note, items should not be returned to us without prior notice.
You can always contact us for any return question at hello@happy-clan.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Shipping costs will be refunded for items that are incidentally delivered in a damaged or in a faulty condition and for orders cancelled before dispatch under the Distance Selling Regulations (DSRs).
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@happy-clan.com.
Parcels are returned at your own cost, and it is advised that you obtain a free certificate of postage from the Post Office or any courier company of your choice, as we can only be responsible for your parcel once it has been received into our offices.
